Returns & Refunds

Spirit Drum does not do returns or refund on Change of mind purchases.  Faulty merchandise returned within 30 days with be replaced where possible, if not a full refund will be given.  Please ensure that you read all instructions that accompany your product before use, as we do not do returns and refunds on products where instructions have not been followed. 

 

Returns Procedure

 

To return faulty merchandise please follow this easy procedure:

 

    Contact shop@spiritdrum.com.au to advise us of the fault, please include photo’s.

    You should receive a response within 5 business days.

    Once we have determined the fault, we will replace your items, you will get a confirmation email to let you know your items are on the way.

 

Cancellations

If you wish to cancel your order for any reason, this can be done by emailing or calling us as soon as possible.  You will only be permitted to cancel your order and receive a full refund if you contact us before your parcel is shipped.  If the purchased goods have already been shipped, no cancellation will be permitted.

Hoop drums are made with care and love.  Please take care of them.

It is important to keep them safe, DO NOT place them on anything sharp or rocky ground face down.  Always set them down Face up.

Hoop drums need to be heated to play.  This can be done by placing them in the sun for a short while, please keep an eye on them, it is not good to leave them in the sun or hot car for long periods of time.  This will reduce the life of the drum adn can cause drums to split.

 

Over time your drum can loose the oils in the skin.  If you notice that your drum looks a little dry and white areas are appearing, please place a small amount of light coloured olive oil in your hands and give your drum a gentle moisturising.  

 

We offer a variety of drum covers and bags.